SHIPPING + DELIVERY
1. SHIPPING + FREE SHIPPING
Shipping on is on us for all domestic orders OVER $30! Taxes and surcharges not included and this is only applicable for domestic orders, including Hawaii and Alaska. All deliveries to Puerto Rico are subject to international shipping rates. (Free shipping is not available for international shipments.)
2. SHIPPING OPTIONS
NATURE BEADS’ shipping carriers are the United States Postal Service, the United Postal Service, and Federal Express. Most domestic deliveries arrive within four (4) business days from the date the package was processed for shipment. Please allow for more time when deliveries are in transit over holiday weekends and when the destination is in Hawaii or Alaska.
International deliveries arrive one (1) to two (2) weeks from the date the package was processed for shipment- dependent upon the fastest international shipping carrier to that area. It may take up to 30 days for your package to be delivered!
3. SHIPPING ADDRESS
Please make sure that the address you have on the account you make the payment with, is the correct address. We will ship to the address on the order and if it is incorrect and shipped out, we just hope it returns to us at NATURE BEADS and we will contact you to re-ship the package. A new shipping fee will occur!
4. PROCESSING TIME
Most orders ship well within 1-3 business days, Monday through Friday. Orders are not shipped on weekends or holidays.
RUSH OPTION: Sometimes a customer needs product quickly. We will do our best to help, please keep in mind that many times it is not possible to ship same day, but we will do our best, so please contact us at +1 386-530-4856.
5. TRACKING YOUR ORDER
When your order is shipped we will send you an email to confirm the status of the package, including the shipping carrier and tracking number of the package.
6. ALTER OR CANCEL ORDER
If you need to change or cancel your order, please contact us immediately at firstname.lastname@example.org with the Subject: CHANGE ORDER or CANCEL ORDER and include your name, the order number, and details of the change or cancel within the email within 24 hours at the most. Please note that orders usually are processed the same day or next day and shipped as quick as possible and once your package has left our office, we will be unable to change or cancel it. We do not have the authority to cancel orders while they are in the possession of our shipping carriers.
7. INTERNATIONAL SHIPPING
NATURE BEADS can not control and is not responsible for any duties and/or taxes applied to your package. When your order is shipped outside of the United States, you will be responsible for paying any/all additional charges for customs clearance. Because customs policies vary, please check the customs policies in your country so your package isn’t delayed in transit. In addition, we must declare all items at their full retail price- it is against the law to alter to decrease this amount to lower any international customs fees you may incur.
8. SHIPPING RESTRICTIONS
Due to the restrictions of our shipping partners, NATURE BEADS does not ship to the following countries: Belarus, Burma, Congo, Cote d’Ivoire, Iran, Iraq, Lebanon, Liberia, Lybia, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, or Zimbabwe.
9. DAMAGED UPON ARRIVAL
Shipping damages and unforeseen defects may happen after they leave our facility and if you find yourself in this situation, please contact us immediately at email@example.com with your name, order number, and photos of the damage. We’ll have a look and let you know how we can correct the situation for you!
By making a purchase you agree to the following terms and conditions as stated in our policies.